Quality policy

quality policy

At Touchpoint, we are committed to quality and ethical business, as well as continuous improvement. Our operations are based on a strong ecological value base and our goal of building a circular economy ecosystem and eventually amore environmentally friendly textile industry. This is something we can achieve in cooperation with our customers and other stakeholders.

The cornerstones of our quality policy

Customer satisfaction: It is a priority for us to listen to our customers and to develop their business with the help of our expertise.

Delivery reliability: We work hard to deliver our customers’ orders as agreed, even in challenging situations. Our goal is to exceed their expectations for high quality and ecological workwear and related services.

Continuous improvement: We continuously develop our skills and operations, f.ex. by evaluating and measuring our processes, training our personnel and by practicing active stakeholder engagement.

Partnerships: We strive for active and long-term, growing partnerships with our customers and suppliers.

Responsibility: We are committed to complying with our values, our Code of conduct and the requirements of laws, regulations as well as quality and environmental standards (ISO 9001 and ISO 14001).

Sustainable business: We continuously develop our products, supply chain and services as well as our own operations towards an increasingly sustainable direction, and actively report on our accomplishments to our stakeholders.

ISO 9001 and ISO 14001 certified

In September 2021, Touchpoint was granted both ISO 9001 and ISO 14001 certificates by Inspecta Sertifiointi Oy.

ISO 9001 standard is the world's best known tool for the building and development of the quality management system. We have used this standard as a basis for building our own management system.

ISO 14001, on the other hand, is the world's best known model for an environmental management system. It helps organizations to improve their environmental governance and support sustainable development.